1. General Platform Conduct
All users of SmartWagerHub must comply with these conduct guidelines to ensure a fair, secure, and legally compliant experience for all participants. By accessing or using any part of our platform, you agree to act in accordance with the following standards:
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Eligibility: You must be at least 18 years of age and reside in a jurisdiction where online wagering is legally permitted. Proof of age and identity may be required at any time.
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Account Security: Users are responsible for maintaining the confidentiality of their login credentials and any activity that occurs under their account.
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Prohibited Conduct: Users must not engage in fraudulent behaviour, misuse the platform, exploit technical vulnerabilities, use automated scripts, or participate in any form of match-fixing, manipulation, or collusion.
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Single Account Rule: Each individual is allowed to maintain only one account. Duplicate or proxy accounts may be suspended or terminated without notice.
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Respect for Others: Harassment, abuse, discriminatory behaviour, or inappropriate conduct towards other users, support staff, or public figures will not be tolerated.
SmartWagerHub reserves the right to take corrective action, including account suspension or permanent exclusion, if any user is found to be in violation of these rules. We also cooperate with regulatory authorities and law enforcement where appropriate.
2. Wagering Rules and Bet Settlement
All bets placed on SmartWagerHub are subject to the rules outlined below. These terms ensure that wagering is conducted transparently, fairly, and in line with applicable laws and industry standards.
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Bet Confirmation: A bet is only considered valid once it has been accepted by our servers and reflected in your account history. A bet confirmation receipt will serve as proof of acceptance.
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Market Availability: Betting markets may open, close, or be suspended at our discretion based on external events, suspicious activity, or technical issues. SmartWagerHub is not liable for bets attempted during outages or downtime.
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Settlement Basis: All wagers are settled based on official match results, statistics, or governing body outcomes. In the case of dispute or ambiguity, SmartWagerHub reserves the right to delay settlement until confirmation is received.
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Void or Cancelled Events: Bets on events that are cancelled, abandoned, or postponed beyond the allowable period (as specified by each sport’s rules) will be voided and stakes refunded unless otherwise stated.
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Pricing Errors: In rare cases of obvious odds or pricing errors, SmartWagerHub reserves the right to void or correct affected bets, provided no material advantage was knowingly gained.
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Live/In-Play Betting: Live bets are subject to latency and rapid changes in pricing. We do not guarantee acceptance of all live wagers and may suspend markets without prior notice.
In all cases, SmartWagerHub strives to ensure clarity, accuracy, and integrity in the bet settlement process. Users are advised to review bet details carefully before confirmation.
3. Responsible Gambling & Self-Exclusion
SmartWagerHub is committed to fostering a safe and responsible betting environment. We believe that wagering should remain a form of entertainment, not a source of harm or distress. To support responsible gambling, we provide access to tools, resources, and self-exclusion services for those who need them.
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Self-Exclusion: Users who wish to exclude themselves from wagering may do so at any time via our account settings or by contacting support. Exclusion is available for defined periods or indefinitely, depending on the user's needs.
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National Self-Exclusion Register (BetStop): SmartWagerHub participates in the Australian Government's program. This register allows individuals to self-exclude from all licensed online wagering providers in Australia.
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Support Services: If you or someone you know is experiencing gambling-related harm, we encourage you to seek help through one of the following professional services:
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Parental Controls: We recommend that parents or guardians install appropriate parental control software to prevent underage access to gambling sites.
Responsible gambling is a shared responsibility. We actively monitor user behaviour to detect potential harm and may intervene where necessary to support user safety and wellbeing.
4. Dispute Resolution and Complaints Handling
SmartWagerHub is committed to delivering a trustworthy and transparent experience. If you encounter a problem or wish to raise a concern about any aspect of our platform, we encourage you to follow the process outlined below.
How to Lodge a Complaint
You can lodge a complaint by contacting our support team via email at .
Please include the following details to assist our team in reviewing your complaint efficiently:
- Your full name and account email address
- A clear description of the issue
- Relevant dates, screenshots, or supporting evidence
Our Review Process
- We aim to acknowledge receipt of your complaint within 2 business days.
- Your case will be reviewed by a dedicated support agent or manager.
- You will receive a written response, usually within 10 business days of submission.
Escalation
If you are dissatisfied with the outcome of your complaint, you may escalate the matter by requesting a review by our Compliance Team. If the issue remains unresolved, you have the right to raise the matter with:
Liquor & Gaming NSW
5. Amendments to the Rules & Governance
SmartWagerHub reserves the right to update or modify these Operational Rules & Guidelines at any time in response to legal, regulatory, technological, or operational developments. We are committed to maintaining transparency and fairness in the application of all rules.
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Notification: Significant changes will be communicated to users via email or on-site notification prior to becoming effective, where legally required or appropriate.
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Effective Date: Updates will be reflected by the “Last Updated” date at the top of this document. Continued use of the platform after that date constitutes acceptance of the revised terms.
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Review: Users are encouraged to review this document periodically to stay informed of their rights and obligations.
Any changes made will aim to improve the clarity, safety, and compliance of the wagering experience, while preserving fairness and regulatory integrity for all users.
