Privacy Protection Policy

1. Information We Collect

We collect personal information to provide you with a secure and personalised experience on SmartWagerHub. The types of data we may collect include, but are not limited to:

• Identity Information: such as your full name, date of birth, and government-issued identification (where legally required).
• Contact Information: including your email address, residential address, and phone number.
• Account Credentials: including login details and encrypted password information.
• Transaction History: records of deposits, withdrawals, and betting activity on our platform.
• Device and Technical Data: such as browser type, IP address, operating system, and usage behaviour.
• Location Data: where necessary, to ensure compliance with regional licensing laws.

Collection of this data enables us to comply with legal obligations, improve our services, and help protect users from unauthorised access and fraudulent activity.

2. How We Use Your Information

The personal information we collect is used strictly for lawful purposes and in ways that support your experience with SmartWagerHub. We may use your information to:

• Verify your identity and ensure you meet the legal age requirements for betting services in Australia.
• Process transactions, including deposits, withdrawals, and payment verifications.
• Provide access to our betting platform and personalised user features.
• Communicate important updates, account information, and platform notifications.
• Improve and optimise our services, website functionality, and user support.
• Detect, investigate, and prevent fraudulent activities, misuse, or security breaches.
• Comply with regulatory obligations imposed by government and licensing authorities.

We do not use your personal information for unsolicited marketing, and we do not sell your data to third parties under any circumstances.

3. Data Storage and Security

SmartWagerHub takes the protection of your personal information seriously. We use a combination of technical, administrative, and physical safeguards to protect data from unauthorised access, disclosure, alteration, or destruction.

• All user data is stored on secure servers located within Australia or in jurisdictions compliant with Australian privacy law.
• Data transmissions are encrypted using industry-standard Secure Socket Layer (SSL) technology.
• Access to user data is restricted to authorised personnel on a need-to-know basis, subject to strict confidentiality obligations.
• We implement multi-layered firewall protections and regular security audits.
• We routinely monitor and update our systems to address emerging threats and vulnerabilities.

While we take every reasonable precaution, no method of electronic storage or transmission over the internet can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your login credentials and account activity.

4. Disclosure of Information

SmartWagerHub does not sell or rent your personal information. However, we may disclose your data to third parties when necessary to operate our services legally and effectively. Disclosures may occur under the following circumstances:

• Regulatory Compliance: We may share information with government agencies, regulators, or law enforcement where required by applicable law or licensing conditions.
• Service Providers: We engage trusted third-party vendors to help operate our platform, such as payment processors, identity verification providers, and technical infrastructure services. These providers are contractually bound to handle your information securely and only for the purposes required.
• Fraud Prevention and Risk Management: We may disclose information to prevent, detect, or investigate fraudulent, unauthorised, or illegal activity.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the business transaction, subject to existing privacy protections.

All disclosures are made in accordance with applicable privacy laws and are limited to what is strictly necessary to meet operational or legal requirements.

5. Your Rights and Choices

We believe in transparency and giving you control over your personal information. As a user of SmartWagerHub, you have the following rights under Australian privacy law:

• Access Your Information: You may request access to the personal data we hold about you at any time, subject to identity verification.
• Correct Inaccuracies: If you believe any information we hold is inaccurate, incomplete, or outdated, you can request corrections.
• Withdraw Consent: Where we rely on your consent to use your data (such as marketing emails), you can withdraw this consent at any time.
• Close Your Account: You may request account closure and deletion of your personal data, subject to our legal obligations for data retention.

To exercise these rights, please contact our Privacy Officer at [email protected]. We may ask you to verify your identity before responding to your request. We aim to respond within a reasonable timeframe, typically within 30 days.

6. Data Retention

SmartWagerHub retains personal information only for as long as it is reasonably required for the purposes set out in this policy, or as required by law. The length of time we keep your information depends on the type of data and the reasons for its collection.

• Account Information: Retained for the life of your account and for a reasonable period after closure to meet our regulatory, legal, and financial reporting obligations.
• Transaction Records: Maintained in accordance with applicable anti-money laundering and gambling regulations, typically for a minimum of seven (7) years.
• Marketing Preferences: Maintained until you opt out or withdraw consent.

When personal information is no longer required, and we are not legally obligated to retain it, we take reasonable steps to securely destroy or de-identify the data in accordance with industry best practices.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and support essential website functionality. Cookies are small data files stored on your device that help us understand user activity and preferences.

• Essential Cookies: Required for core site functionality, including secure login and navigation.
• Performance Cookies: Used to collect information on how visitors use the website, helping us improve performance and usability.
• Functional Cookies: Remember your settings and preferences to personalise your experience.
• Analytics and Advertising Cookies: May be used to deliver relevant content and measure campaign effectiveness. We do not use these cookies without your explicit consent.

By continuing to use our site, you consent to the use of cookies in accordance with this policy, unless you choose to disable them. You can manage your cookie preferences through your browser settings or by using the cookie banner provided on our site.

For more detailed information, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites, tools, or services that are not operated or controlled by SmartWagerHub. These links are provided for your convenience or as part of our efforts to support responsible gambling.

Please note that when you click on these links, you are leaving our platform and entering a third-party environment. We are not responsible for the privacy practices, security, or content of these external sites. We encourage you to review the privacy policies of any third-party website you visit.

This includes, but is not limited to, links to organisations such as GambleAware NSW and BetStop, which are part of our commitment to supporting responsible gambling.

9. Policy Updates and Contact Information

SmartWagerHub may update this Privacy Protection Policy from time to time to reflect changes in our practices, legal requirements, or enhancements to our services. We encourage users to review this page periodically to stay informed of any updates.

When material changes are made, we will provide prominent notice through our website or via email where appropriate. Your continued use of the platform after such updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or would like to exercise your privacy rights, please contact our Privacy Officer:

• Business Name: SmartWagerHub
• Email: [email protected]
• Address: 823 Old Cleveland Rd, Carina QLD 4152
• Phone: +61 7 3398 4662

We are committed to addressing all privacy-related inquiries in a timely and transparent manner.